The 10¢ Decision: How Small Change Pays Off Big

The 10¢ Decision: How Small Change Pays Off Big
FREE members-only webinar with customer service expert, Laurie Guest!  With decades of firsthand experience to draw from, Laurie will share her insights into making smart, cost-effective choices to improve guest encounters.
You will automatically be registered for this member event only if you join or renew IPRA by October 31, 2020.
To renew, visit ILipra.org/renew, log in to your IPRA account, and click on the “renew now” button. To join, visit ilipra.org/join

Service is central to the park and recreation industry. From company culture to guest interactions, the choices we make day in and day out add up to create exceptional experiences for everyone involved. Sure, some decisions are big ones. But more often, it’s the “10¢ decisions”—the ones that don’t cost much (literally or figuratively) but have a massive impact––that set the stage for remarkable customer service. With decades of firsthand experience to draw from, Laurie shares her insights into making smart, effective choices to improve guest encounters. Learn more about Laurie Guest.

Attendees will discover:

  • How to turn things around “on a dime”
  • Ways to self-assess customer service levels
  • High-impact opportunities to shine that the competition is most likely missing
  • Ideas for improving the service level of every team member
How to Participate: This virtual event will be delivered via Zoom or GoToMeeting.  It is not required to have an account, but you will be asked to download the program to your device to participate. Attendees can participate from a computer, laptop, any smart device, or can use the call in feature.  Virtual links will be emailed November 16.  If you have not received your link by November 16 @ 5:00pm, please contact Lynn Rotunno at lynn@ilipra.org

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When
11/17/2020 10:30 AM - 11:30 AM
Where
Zoom Webinar IL UNITED STATES

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