Leadership Academy Live Streaming Event - Central Illinois

Leadership Academy Live Streaming Event - Central Illinois
Leadership Academy is a unique learning opportunity for park & recreation professionals of different levels. Whether you are an early-career or seasoned veteran, you can always learn different ways to be a more effective leader for your agency. This 'live streaming event' is specifically for professionals south of I-80 that are interested in continuing education and are NOT current Leadership Academy participants. The 2018-2019 Leadership Academy program (hosted in Naperville, IL) will culminate with a discussion about Hot Topics & Trends. Faculty members Jarrod Scheunemann and Laurie Guest will head up the presentations "Your Trend-Spotting Scope" and "The Guest Encounter", both of which will be streamed live from NIU's Naperville Campus to Washington Park District near Central Illinois. If your agency is in Central or Southern Illinois, and you are interested in experiencing a little bit of IRPA's Leadership Academy, or you simply come join us at the Washington Park District for a day full of on-line Leadership education. Lunch is included.

To Register:
Login to your IPRA account, then select "Register Myself". If you are not an IPRA member, create an account as a Basic Contact, then register for the event.

Fee: $15.00 IPRA Member / $30.00 Non-Member (fee includes lunch)

Registration Cancellation: Cancellations received on or before March 10, 2019 are eligible for a full refund less a 20% administrative fee. No refunds will be available for cancellations after March 10, 2019.

Streaming Platform: The presentations at NIU-Naperville will be streamed to the Washington Park District using Zoom, a leader in on-line meeting space. Attendees will participate as a satellite group and be able to see and hear the presentations via the park district's projector and screen - no additional equipment or devices needed.

CEUs: Event is approved for 0.5 CEUs (Continuing Education Units are for CPRE and CPRP certification).

Questions: CLICK HERE to visit IPRA's Leadership Academy page, or contact IPRA Education & Membership Director Matt Fairbanks at matt@ilipra.org

Leadership Academy is in partnership with the Office of Recreation, Park, & Tourism at Western Illinois University. 

 
When
3/12/2019 9:00 AM - 3:00 PM
Where
Washington Park District Five Points Washington 360 North Wilmor Road Washington, IL 61571 UNITED STATES

Program


Tuesday, 12 March 2019

 
Attendees can check-in and network before the education begins at 9:00 a.m.
Time
8:30 AM - 9:00 AM
3/12/2019 8:30 AM

Today, residents won't settle for status quo. It's important for professionals to think in innovative and strategic ways. That begins through the cultivation of creativity and you can't do that without a healthy curiosity toward trends and hot topics. In this session, participants will identify, present, and discuss various hot topics and trends in parks and recreation. Additionally, they will learn that visionary thinking begins with a broad scope. Leaders grow as they expand their input from peers, community members, mentors, and research related to national trends in parks and recreation and other industries. Be prepared to challenge you mind, think creatively, and walk away with the knowledge and skills to inspire your team to be the best in the business.
Time
9:00 AM - 12:00 PM
3/12/2019 9:00 AM

Lunch will be provided by the Washington Park District and is included with the registration fee.
Time
12:00 PM - 1:00 PM
3/12/2019 12:00 PM

What happens when a member enters your facility? Every encounter makes an impression and holds the power to nurture your relationship or nick it, to build your business or bruise it. Now, Laurie shares her insight to help improve your customer service. Participants will learn three different categories of encounters and how each impacts the bottom line, ways to self-assess customer service levels, and high impact opportunities to shine that the competition is most likely missing.
Time
1:00 PM - 3:00 PM
3/12/2019 1:00 PM

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