2019 Education Roadshow - Waukegan

2019 Education Roadshow - Waukegan
The Education Roadshow is a one-day event held multiple times throughout the year, and it is designed to provide consistent educational opportunities to members throughout Illinois. This year's journey finishes with a trip to the Waukegan Park District's Fieldhouse Sports, Fitness, & Aquatic Center, where Jarrod Scheunemann (Campfire Concepts), Dr. Andrew Kerins (Eastern Illinois University), and Greg Petry (Petry Consulting) will present on topics such as Customer Service, Cultural Competency, and the DiSC® Assessment. Come join your colleagues for a fun day of networking and quality education with IPRA. Light breakfast and lunch included.

Who Should Attend: Front-line staff and managers/supervisors seeking customer service training; programmers looking to improve his/her ability to understand, interact, and effectively communication with people across cultures; and team leaders looking for resources to help build more effective workplace relationships.

To Register: Login to your IPRA account, then select "Register Myself". If you do not have one, first create an account, then register for the event.

Fee: $25.00 IPRA Member / Non-Member

Registration Cancellation: Cancellations received on or before October 30, 2019 are eligible for a full refund less a 20% administrative fee. No refunds will be available for cancellations after October 30, 2019.

CEUs: This event is approved for 0.3 CEUs (Continuing Education Units are for CPRE and CPRP certification).

Questions: CLICK HERE to view IPRA's Education Curriculum, or contact IPRA Education Director Duane Smith at duane@ilipra.org
11/1/2019 9:30 AM - 2:30 PM
Waukegan Park District Fieldhouse Sports, Fitness, & Aquatic Center 800 Baldwin Avenue Waukegan, IL 60085 UNITED STATES


Friday, 01 November 2019

Attendees can check-in and network before education begins at 10:00 a.m. Light breakfast will be provided.
9:00 AM - 9:30 AM
11/1/2019 9:00 AM

Journey with Jarrod through his last 20 years of visit to nearly 50 National Parks and consulting work with over 1,000 parks, facilities, programs, and events in Illinois. This session will connect his experience with essential and timeless customer service principles. Attendees will develop a vision for customer service, receive tips on how to lead through the platinum rule, and create strategies for building lasting relationships.
9:30 AM - 11:00 AM
11/1/2019 9:30 AM

Dr. Kerins will discuss cultural competency as it relates to programming and outreach in non-formal education settings. Cultural competency is "a broad concepts that not only encompasses one's understanding of other cultural groups, but also the outward expression of this knowledge in one's conduct and interactions" (Smith & Soule, 2016). Understanding different cultural groups is a critical issue facing our field as we strive to equitably offer programs and services to all residents and visitors in our communities.
11:00 AM - 12:30 PM
11/1/2019 11:00 AM

Lunch is provided by IPRA. Dietary requests should be provided at the time of registration.
12:30 PM - 1:00 PM
11/1/2019 12:30 PM

Everything DiSC Workplace ® delivers a comprehensive, easily customizable workplace development solution to engage every employee - regardless of title or position, department or function - in building more productive and effective relationships at work. This facilitated classroom training will help participants understand and appreciate the different priorities, preferences, and values each individual brings to the workplace, and how they can learn to adapt to the style of others.
1:00 PM - 2:30 PM
11/1/2019 1:00 PM

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